學位論文
Permanent URI for this collectionhttp://rportal.lib.ntnu.edu.tw/handle/20.500.12235/73861
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Item 工作特性, 組織氣候, 信任與員工投入之相關性研究(2010) 林玉雲; YU-YUN, LINMany consulting firms such as Gallup, Hewitt Associates, and Development Dimensions International stated that engaged employees can not only have better work performance but increase organizational effectiveness and profits as well. Accordingly, there was a need to find out what factors existing in organization can increase the level of employee engagement. However, due to cultural differences, the findings of previous research cannot be applied to the conditions in Taiwan directly. Therefore, this study aimed at examining the antecedents of employee engagement in Taiwan based on organizational perceptions. The results show that: 1.The relationships among job characteristics, organizational climate, trust and employee engagement are all positive. 2.Education level, tenure, department, number of employee in a company and industry have significant differences on employee’s perceptions of employee engagement. 3.Task identity, feedback, rewards, manager trust and organizational trust have positive related to employee engagement.Item Measuring the Effect of Trust, Organizational Learning on Taiwan ICT Company's Innovation and Business Performance(2014) 蔡益彬; Yi-Ping TsaiKnowledge management is being acknowledged as an important issue since the advancement of technology and the globalization. In a highly competitive environment, the need to align business model with complex environments, and the need to satisfy sophisticated customers have led knowledge management as a key element of organizational design. Moreover, in the information communications technology (ICT) industry, knowledge management has been seen as a critical element to increase companies’ business performance. However, since the products and services of the ICT became a necessity for modern people, the competition to get profits has become heightened among an ICT industry. Besides, customers are captious increasingly, they compare everything to get the best one. Therefore, one way to improve ICT Company’s competitive advantage is knowledge management. Seeking to explain the knowledge management in the ICT industry, this research investigated the relations between trust, organizational learning, innovation, successful factors towards innovation, and business performance in the ICT industry. A TSLIP Model was created and analysed by using Partial Least Squares (PLS) method. The findings indicated that trust has a positive effect towards organizational learning; concern for employee plays an important role on trust. Organizational learning has a positive significant effect towards innovation; knowledge transfer and integrate has a biggest effect to organizational learning; the most important factor in successful factors is human-related factors; innovation indeed has a positive significant effect towards business performance in the ICT industry. Practical implications and suggestions were also proposed in order to improve the knowledge management and business performance for the ICT industry. Keywords: trust, organizational learning, innovation, business performance, ICT industryItem 信任對於知識分享、客戶關係管理，及創新能力之影響(2014) 李依珊; Yi-Shan LeeIn the new epoch of knowledge economy, organizations have experienced ever-rising intense competition. Knowledge is the major determinant of organizational competitive advantage and sustained grow, while knowledge management plays a key role in enhancing the competitiveness of the organization. The purpose of this research is to explore the relations between trust, knowledge sharing, customer relationship management, and innovation capabilities in human resource industry in Taiwan. A trust, knowledge sharing, customer relationship management and innovation capabilities (TKICC) Model developed by Shih and Lee, was measured by using Partial Least Squares (PLS) method. 128 samples were collected in Pan Asia Human Resources Management and Consulting Corporation for this study. The result showed that trust has a positive and significant impact on knowledge sharing; in which knowledge sharing also has a positive and significant impact on customer relationship, as well as innovation capabilities in Pan Asia. Both implications and recommendations were also proposed in order to make improvement in the future.