學位論文

Permanent URI for this collectionhttp://rportal.lib.ntnu.edu.tw/handle/20.500.12235/73861

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Subject: search.filters.subject.work motivation

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    影響員工創新行為因素之跨層次研究
    (2014) 劉烝伊; Zheng-Yi Liu
    有別以往的創新研究較偏重創新行為個體化現象，本研究發展了一個員工創新行為跨層次模型，結合個體層次之取得的社會資本、內在動機與外在動機，以及總體層次之組織創新氣候的影響。蒐集來自許多不同產業之36間公司共922位台灣成年工作者之資料分析結果指出，個體與總體層次因素皆與員工創新工作為正相關，以及，平均而言，當員工知覺到高度的創新支持氣候時，員工外在動機傾向與創新工作行為間之關係將可能更強。本研究可能有助於更好地來理解有關如何激勵和支持員工從事創新相關活動在他們的工作中。本研究對研究結果進行了理論與管理意涵的討論。
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    Influences of Customer Feedback, Work Motivation, and Supervisor Support on Job Satisfaction
    (2015) 柯玉潔; Lahelakuupokii Cleveland
    Employee job satisfaction is of dire concern to organizations utilizing human capital. Although numerous factors contribute to employee job satisfaction, researchers often dedicate their approach to this problem by focusing on internal organizational influences. However, this study proposed to examine the influences of customer feedback, work motivation and supervisor support on employees’ job satisfaction. The study collected 313 valid questionnaires from Hawaii’s business, public and nonprofit service industry employees working face-to-face with customers and clients. Statistical methods used to answer and test research questions included Pearson’scorrelation analysis and one-way ANOVA using SPSS 21. Analysis of moment structures (AMOS) was used for structural equation modeling (SEM) to test the five hypotheses of this research. Statistical analysis results show support all five hypotheses. Customer feedback, work motivation and supervisor support were all found to positively influence job satisfaction. Additionally, customer feedback as well as supervisor support indicate to positively influence work motivation.