年金改革知覺、公共服務動機與組織承諾之關聯性研究—以Ｍ機關為例

Abstract

近年來政府積極推動年金改革，公務人員年金改革新制已自2018年7月正式實施，改革重點以「延退、少領、多繳」為原則，對公務人員權利影響不小。本研究目的在了解公務人員對年金改革的知覺、公共服務動機和組織承諾間之關聯性。本研究以M機關及所屬機關公務人員為研究對象，利用問卷調查法，使用「年金改革知覺」、「公共服務動機」、「組織承諾」等量表，於2020年 4月7日至4月23日發出400份問卷，有效問卷，計340份，而有效問卷的回收率是85%。經彙集資料後，進行信效度分析、描述統計分析、迴歸分析及中介效果等分析。經驗證後獲得研究結果：(1)年金改革知覺的部分構面對於公共服務動機具顯著正向影響；(2)年金改革知覺對於組織承諾具顯著正向影響；(3)公共服務動機對於組織承諾具顯著正向影響；(4)公共服務動機對年金改革知覺和組織承諾之間具有部分中介效果。本研究最後依據研究的結果，提出公部門管理之實務建議。In recent years, the government has actively promoted the pension reform. The new pension system for civil servants was officially implemented in July 2018, guided by the principles of “delayed retirement, reduced payment, and higher contribution.” It has exerted a significant impact on the rights of public servants. This research aims to understand the relationship between public servants’ perception of the pension reform, public service motivation, and organizational commitment. This study has targeted public servants working at Department M as research objects and employed questionnaire survey as the research method. Using the following instruments, respectively the “Perception Scale for Pension Reform”, the “Public Service Motivation Scale” and the “Organizational Commitment Scale,” a total of 400 questionnaires were sent out between April 7 and April 23, 2020. A response rate of 85% was reached as 340 valid questionnaires were retrieved. Reliability and validity analyses, descriptive statistical analysis, regression analysis, and mediation analysis were subsequently conducted. The analyses yielded the following results: (1) Only one aspect of pension reform perception has a significant positive effect on public service motivation; (2) Pension reform perception has a significant positive effect on organizational commitment; (3) Public service motivation has a significant positive effect on organizational commitment; (4) Public service motivation has a partial mediation effect on the relationship between the perception of pension reform and organizational commitment. Established on the findings and conclusions of this study, further practical recommendations for management practices in the public sector are provided.