國會法案助理資訊行為之研究

Abstract

本論文採量化方法，以問卷調查探討國會法案助理的立法資訊行為及使用圖會圖書館情形與各項服務滿意程度。期望藉由此研究，掌握國會法案助理在立法資訊行為上的特徵，瞭解國會圖書館現行服務是否符合使用者的真正資訊需求，以提供館方在擬定各項政策及規劃服務時的建議和參考，增進服務品質。茲將本研究之發現分述如下。 在國會法案助理之資訊需求方面，本研究發現國會法案助理需要經常尋找並閱讀工作相關資料，且其資訊需求與解決工作問題的相關度很高。 在國會法案助理資訊搜尋行為方面的研究發現如下：（一）圖會圖書館網站及搜尋引擎是國會法案助理獲得工作資料的主要管道；（二）上網搜尋和人際關係管道是國會法案助理在院內找不到資料時的重要資訊管道；（三）國會法案助理最常利用的資訊來源包括預決算報告書、法案追蹤、立法研究報告及法律制定的紀錄；（四）影響國會法案助理資訊搜尋之因素包括：1.資訊太多，沒時間閱讀，或找到資訊不適用是在尋找資訊時常會面臨的問題；2.資料只能在院內使用，無法在家中查詢或使用是助理覺得困擾之處。 在國會法案助理資訊使用行為方面的研究發現如下：（一）國會法案助理尋求工作相關資訊以資訊品質為主要考慮的因素；（二）評估資訊的價值以資訊來源的可靠程度為主。 國會法案助理背景特性對其資訊行為的影響有：（一）國會法案助理的背景特性在資訊需求面向沒有顯著的影響。（二）助理年齡、所屬委員參加委員會及學科背景對資訊來源面向有顯著影響。（三）在資訊察覺面向，只有助理年資和選擇資訊考慮因素產生關聯。 在國會法案助理使用國會圖書館情形方面的研究發現如下：（一）半數以上的人幾乎每天都會使用圖書館相關資源；（二）最多國會法案助理訂閱的RSS及資訊快遞是最新通過議案；（三）新聞知識管理系統是國會圖書館網站中使用率最高的資訊系統；（四）使用國會圖書館資源沒有困難，但不清楚圖書館資源及服務的人亦很多；（五）圖書期刊自助借還系統是讀者對圖書館服務滿意度最高的項目；滿意度最低的則是沒有舒適的閱覽座位。 根據研究結果，歸納出幾項建議如下：一、定期進行使用者需求調查；二、加強國會圖書館資訊服務行銷推廣；三、強化國會圖書館網站互動機制；四、建立網路資源檢索技巧教學；五、建立館際合作；六、改善圖書館硬體設備。The study adopted quantitative methods to investigate the legislative information behavior of congressional legislative assistants and service satisfaction as well as use scenario of Parliamentary Library by questionnaire. The purpose of this study is to grasp the legislative information behavior of congressional legislative assistants and understand whether the existing services of Parliamentary Library could correspond to the real information needs of users in order to provide the suggestion and reference for Parliamentary Library when they prepare policies and plan services in order to enhance service quality. The findings of this study are as follows. For the information needs of Congressional legislative assistants, the study found they needed to look for and read job-related information frequently. The relationship between the information needs and solving problems was high. The information seeking behavior of congressional legislative assistants are as follows: 1. The main channels of obtaining job-related information are the website of Parliamentary Library and search engines. 2. The important information channels are Internet search and interpersonal relationships when they cannot find the information in the Legislative Yuan. 3. The most use of a variety of sources information includes assessment report of general budget and general financial statement of central government, bill tracking, legislative research reports, and records of law-making. 4. The influence factors of information search include: 1. information too much, no time to read, or found the information which can not apply to the problem often met; 2. information can only be used in office and unable to query or use at home that bothered them. The information use behaviors of Congressional legislative assistants are as follows: 1. Information quality is the primary consideration factor. 2. The reliability of the sources of information is the primary factor to assess the value of information. The influences of Congressional legislative assistants’ background to information behavior are as follows： 1. There is no significant from the information needs aspects. 2. The assistants’ age, their legislators attending committee and disciplines have significant impact for sources of information. 3. There is relationship between assistants’ age and the consideration factor of information selection for awareness of information. For the use scenario of Parliamentary Library for the Congressional legislative assistants is as follows: 1. More than half of the Congressional legislative assistants almost daily use library-related resources. 2. The current law in force is the most subscribed information through RSS and e-paper. 3. The News Knowledge Management System is the largest using rate among the website of Parliamentary Library. 4. There are no problems for Congressional legislative assistants to use library resources but a portion of them are not clear to the library resources and services. 5. The most satisfaction service for Congressional legislative assistants is the self-service system for books and periodicals. On the other hand, the lowest satisfaction service for them is the lack of comfortable reading seats. The suggestions from the study results are as follows: First, to survey the users needs periodically; Second, to strengthen the information service marketing and promotion of Parliamentary Library; Third, to strengthen the website interaction mechanism of Parliamentary Library; Fourth, to establish the training of Internet resources search skills; Fifth, to establish interlibrary cooperation; Sixth; to improve the library hardware.