臺北市心智障礙福利機構教保人員工作投入與工作壓力相關之研究

Abstract

本研究希望了解台北市心智障礙福利機構教保人員之工作壓力與工作投入現況；不同個人變項與背景變項之間，工作壓力與工作投入差異之情形；並希望探討工作壓力與工作投入之間的關係。 本研究以99年度台北市成年心智障礙福利機構服務之教保人員為受詴對象，採普查方式進行，以自編之「心智障礙福利機構教保人員工作感受問卷」與「機構主管問卷」為研究工具。發出問卷349份，回收有效問卷248份。以描述性統計、Pearson積差相關檢定、Spearman等級相關考驗統計方式進行處理。 研究結論如下： 1. 服務年資及月薪越高，工作投入程度越高。而機構環境變項部分，除機構規模越大，工作投入越低、工作壓力越高外，機構提供全日型服務或教保人員以輪班方式進行值班時的工作投入最低、工作壓力最高。 2. 工作投入程度越高，工作壓力越低。

The main purpose of this study is to discuss the relationships of job involvement and job stress of the direct support professionals who works in educational institute for individual with intellectual disability. We also want to understand which variables could have correlation with job involvement and job stress. We used the self-made questionnaire “Job Perception Questionnaire of Direct Support Professionals in Educational Institute for Individual with Intellectual Disability” and “Questionnaire for Chief Director” to proceed this census study. Questionnaires were sent to 349 workers in 22 educational institute for indivisual with intellectual disability in Taipei City, and 248 data were replied and valid for data process. The collected data were analyzed by descriptive statistics, Pearson product-moment correlation, and Spearman rank correlation. The conclusions of this study were as follows: 1. In personal background variables, seniority and salary both have positive correlation with job involvement. In institutional background variables, including the size of institute, the type of service, and the model of restor, all have correlation with job involve and job stress. The bigger the size of institute, the lower the job involvement, and the higher the job stress. And if the institute provides all-day care service, or when the direct support professional has to provide service as a shift worker, we can find the highest job involvement and the lowest job stress present. 2. There is a negative correlation between job involvement and job stress.