競速滑冰記錄人員APP功能需求之分析 - 以ISU國際滑冰規則為例

Abstract

在韓國競速滑冰比賽的記錄過程中發現了時間延遲和傳輸錯誤等一些問題。儘管如此，許多工作流程仍然是人工操作的。根據 Pew research center (2016) 的統計，88％的韓國人使用智慧型手機。許多記錄性應用程式 (App) 已經存在 (Jung，2010)，且為了較有效的記錄已在運動方使用App。一些應用程式的功能也可以幫助競速速滑比賽記錄的工作過程。因此，本研究的研究問題為競速滑冰比賽不同記錄位置的任務謂何，比賽前、中、後記錄人員對於應用程式的需求與評估如何。這研究的硏究方法為訪談，透過立意抽樣方式選定訪談參與者，訪談參與者的角色為裁判、教練、其他記錄人員。進行訪談時參與者先選擇比賽前、中、後需要的功能後利用Kano模式評估各功能的品質。研究結果顯示，不同七個職位的人員參與比賽的記錄程序，每記錄人員執行各自的不同任務。App功能基於使用者經驗和使用者人機介面，並且比賽的前、中、後記錄人員選的必須品質的App功能是十三種。其中核心功能為公告欄、文件編輯、電子化記錄單、分享、頁面優化功能，在應用程式的設計中必須反映這些功能。今後，透過不同研究對象與不同訪談方式進行的研究，本研究能夠得到更良好的硏究結果。In Korea, several problems, such as time delay and transmission mistakes, are common in the recording process of Short Track Speed Skating competitions. In addition, many working processes are still manually operated. Many Koreans use a smartphone and many App functions to record (Jung, 2010). Taking this into account, the research questions in this study are: (a) What are the tasks of different recording positions in Short Track Speed Skating competitions? and (b) What are the key App functions for recording procedures before, during, and after the competition? In this study, participants of Short Track Speed Skating competitions were interviewed to examine what App functions are needed for the competition, and then interviewees evaluated the App functions using the Kano quality evaluation model. Results show that 13 App functions were evaluated as a Must-be quality factors for the App of the competition. In conclusion, the recording officials in seven positions are charged in different tasks in the recording procedure of the competition. The App functions are based on the user experience and the user interface; 13 App functions are available the entire the competition. The bulletin board, office, digitalized form, sharing, and page optimization functions are the core functions. These functions should be reflected in the design of the App. For future development, this study can advance through research with different targets and methods.