基於過渡設計理念探索新常態生活的社會創新

Abstract

本研究旨在探討過渡設計作為社會創新研究方法的可行性，特別聚焦於後疫情時代空間體驗的提升以及養護機構中高齡者社會隔離問題的解決。研究採用質性研究方法，包括文獻分析、案例研究及專家深度訪談。首先，本研究深入探討過渡設計的理論基礎，涵蓋其核心概念、原則與架構。研究結果顯示，過渡設計所具備的系統思維、長期願景、多方利益相關者參與及跨學科合作等特徵，使其在處理複雜社會議題方面具備優勢。這些特徵能夠促進全面性的問題理解和解決方案的制定，為社會創新研究提供新的方法論視角。本研究透過兩個個案研究深入探討過渡設計的應用，個案研究（甲）聚焦於後疫情時代空間體驗提升的實踐，採用PESTE（政治、經濟、社會、技術、環境）分析框架，全面識別並理解COVID-19對空間體驗與設計的影響。研究透過舉辦工作坊和進行半結構式訪談，邀請空間設計專家參與設計過程。結果顯示，過渡設計雖能促進多方利益相關者的參與與對話，但其作為研究方法的成效很大程度取決於工作坊主持人對過渡設計的理解和引導能力。若主持人未能有效引導參與者進行深入討論，則可能出現內容空泛或偏離主題的情況。個案研究（乙）聚焦於緩解養護機構中高齡者社會隔離問題，並提出一個涵蓋政策制定、環境設計與服務創新的全面解決方案框架。在此過程中，過渡設計作為研究方法推動了「未來社交」這一工具的發展，用以探索未來願景。因此，過渡設計研究方法確實能促進創新工具的產生，有助於對相關議題的深入探討。過渡設計作為一種系統性、參與性及前瞻性的設計方法，在應對複雜社會問題時展現出獨特的優勢與潛力。其不僅為解決具體問題提供新的思路與方法，也為推動更廣泛的社會變革提供理論與實踐支持。本研究的主要貢獻包括：擴展過渡設計理論的應用，豐富社會創新的方法，深化設計驅動系統變革的理解，並提出養老服務設計的新範式。同時，研究為後疫情時代的空間設計提供新視角，為緩解養護機構高齡者的社會隔離問題提供創新解決方案，為社會創新實踐者提供新工具與方法，為政策制定者提供系統性思考框架，並為跨學科樹立合作範例。未來研究建議擴展過渡設計的跨組織與跨文化應用，研究其與其他社會創新方法的結合，加強創造力運用，建立實務指引與培訓，探討政策應用，並進行長期效果評估，以完善此方法的可行性。本研究驗證了過渡設計在社會創新研究中的可行性，為應對複雜社會問題提供新的視角，並為未來研究提出新的方向。This research examines the feasibility of transition design as a research methodology for social innovation, specifically focusing on enhancing spatial experiences in the post-pandemic era and addressing social isolation among elderly residents in care facilities. The study employs qualitative research methods, including literature review, case studies, and expert in-depth interviews. The research begins with a comprehensive exploration of transition design's theoretical foundations, encompassing its core concepts, principles, and frameworks. Findings indicate that transition design's characteristics—systems thinking, long-term visioning, multi-stakeholder engagement, and interdisciplinary collaboration—provide distinct advantages in addressing complex social issues. These features facilitate comprehensive problem understanding and solution development, offering new methodological perspectives for social innovation research. Two case studies wereconducted to investigate the application of transition design. Case Study A focused on enhancing spatial experiences in the post-pandemic era, utilizing the PESTE (Political, Economic, Social, Technological, Environmental) analysis framework to comprehensively identify and understand COVID-19's impact on spatial experience and design. The research process involved workshops and semi-structured interviews with spatial design experts. Results revealed that while transition design effectively promotes multi-stakeholder participation and dialogue, its effectiveness as a research method significantly depends on the facilitator's understanding and guidance capabilities. Ineffective facilitation may result in superficial discussions or topic deviation. Case Study B addressed social isolation among elderly residents in care facilities, proposing a comprehensive solution framework encompassing policy-making, environmental design, and service innovation. During this process, transition design as a research method facilitated the development of a"Future Social" tool for exploring future visions, demonstrating its capacity to generate innovative tools for in-depth issue exploration. The study's primary contributions include expanding transition design theory application, enriching social innovation design methodologies, deepening understanding of design-driven system change, and proposing new paradigms for elderly care service design. Additionally, the research provides fresh perspectives on post-pandemic spatial design, innovative solutions for addressing social isolation in care facilities, new tools for social innovation practitioners, systematic thinking frameworks for policymakers, and exemplars for interdisciplinary collaboration.